What our customers say:
"What we like about Vocalocity is that it just works."
Phil Eschalier
President & CEO
10 Types, Inc
Careers with Vocalocity.
Think you might like to work for Vocalocity? Here’s what you should do:
First, read over our web site. Get a feeling for the kind of company Vocalocity is. (If words like “young”, “exciting” and “fast-growing” come to mind, you’ll know you’re on the right track.)
Then, if we seem like precisely the kind of company you need to work for, come back here and check out the jobs we currently have available.
We look forward to hearing from you.
Current Job Openings:
Technical Support Specialist
The Technical Support must be an energetic and hard working candidate that desires hands-on experience in a Help Desk/Technical Support position. This position is responsible for working with the existing technical support team to support customers with basic IT support issues, configuring IP phones, troubleshooting customers LANs etc. The hours for this position are 9 am to 6 pm OR 11am to 8pm, M-F. No pager.
This is true technical position; there is no “script” for troubleshooting. Our Technical Support Specialists are involved in internal projects as well.
Contact: email us at jobs@vocalocity.com
Sales Representative
Location: Atlanta, GA
Status: Full Time
Start date: Immediate
Vocalocity is a strong start-up environment where the growth opportunities are directly related to the performance of each employee. These positions are on-site in offices near Piedmont Park in Midtown Atlanta. We offer competitive salary and benefits to ft positions. If interested please call us at 877.948.8224 or email us at jobs@vocalocity.com
Contact: email us at jobs@vocalocity.com
Customer Care Specialist Tier One
Vocalocity is currently searching for an energetic and hard working candidate that desires hands-on experience in a Help Desk/Customer Care position. This position is responsible for working with the existing customer care team to support customers with basic customer service issues, billing, account configuration, number portability, feature implementation, etc. This position is the perfect way to gain “real life” experience at a hot company in a hot market. The hours for this position vary between 9 a.m. and 9 p.m. Mon. – Fri. in eight hour shifts.
Responsibilities:
- Answer phones and respond to customer requests on all company supported applications.
- Respond to support tickets generated online.
- Provide customer focused support using clear and descriptive methods.
- Manage and complete projects in a timely manner while still handling daily call volume.
- Work with multiple departments to provide internal education and assistance.
- Answer customer questions via phone on all company supported applications.
- Troubleshoots application problems.
- Determine source of problems (hardware, software, user access, etc.).
- Advise customer on appropriate action.
- Provide recommendations on company application enhancements.
- Document resolutions for future reference.
- Work within CRM to document cases.
Requirements:
- Able to adapt to the quickly changing pace of a dynamic environment.
- A well spoken communicator that relates problems and solutions in a visual way.
- Possess a basic understanding of computers and troubleshooting.
- Experience in Help Desk/Customer Support is a plus, but not required.
- Proven communication skills required in order to create, maintain, and enhance customer relationships.
- Extremely detail oriented and organized.
- Technical competence (understand software, hardware, basic internet concepts).
- High level of initiative and works well in a team environment.
- Excellent written and oral communication skills.
- Handles stressful situations and deadline pressures well.
- Plans and carries out responsibilities with minimal direction.
This job description is in no way intended as a summary of all potential duties or responsibilities expected for his position. Additional duties may be assigned or altered as operationally required.
Contact: email us at jobs@vocalocity.com
Accounting Clerk
Primary Responsibilities
- Enter vendor invoices into accounts payable.
- Match up PO's to invoices, code invoices.
- Prepare and mail checks and initiate wires.
- Responsible for filing of all invoices, forms, etc.
- Send out the 5 day and 10 day past due reminders.
- Make collection calls to customer's 10 days past due.
- Track all correspondence with past due customers.
- Research all credit card chargeback’s and contest when necessary.
- Process daily check payments to HDAP and Great Plains.
- Assist Senior Accountant and Controller with accounting functions and various projects.
Knowledge and Skill Requirements
- At least 2 years of AR/AP experience in an office environment
- Ability to multi-task and meet deadlines.
- A Bachelor's Degree in accounting or finance is preferred, but not required.
- Great Plains experience a plus
- Requires willingness to work a flexible schedule.
Working Conditions
- Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
Contact: email us at jobs@vocalocity.com
