What our customers say:
"I would like to recognize Kristi Chapman for her superior level of customer service. Your company is fortunate to have a sales person with her talent. Kristi is knowledgeable, responsive and always follows through. As a result of her customer service I have already referred several other clients to Vocalocity."
Gary Silva
Vice President
Monarch Financial Solutions
Careers with Vocalocity.
Think you might like to work for Vocalocity? Here’s what you should do:
First, read over our web site. Get a feeling for the kind of company Vocalocity is. (If words like “young”, “exciting” and “fast-growing” come to mind, you’ll know you’re on the right track.)
Then, if we seem like precisely the kind of company you need to work for, come back here and check out the jobs we currently have available.
We look forward to hearing from you.
Current Job Openings:
Technical Support Specialist
The Technical Support must be an energetic and hard working candidate that desires hands-on experience in a Help Desk/Technical Support position. This position is responsible for working with the existing technical support team to support customers with basic IT support issues, configuring IP phones, troubleshooting customers LANs etc. The hours for this position are 9 am to 6 pm OR 11am to 8pm, M-F. No pager.
This is true technical position; there is no “script” for troubleshooting. Our Technical Support Specialists are involved in internal projects as well.
Contact: email us at jobs@vocalocity.com
Sales Representative
Location: Atlanta, GA
Status: Full Time
Start date: Immediate
Vocalocity is a strong start-up environment where the growth opportunities are directly related to the performance of each employee. These positions are on-site in offices near Piedmont Park in Midtown Atlanta. We offer competitive salary and benefits to ft positions. If interested please call us at 877.948.8224 or email us at jobs@vocalocity.com
Contact: email us at jobs@vocalocity.com
Quality Test Engineer
Vocalocity (Vocalocity.com) is a cutting edge leader in providing Business VoIP services to small businesses. We are currently looking for a fulltime experienced QA Tester to join our Engineering team. The ideal candidate will be a Software Engineer with programming experience who wants to focus on software testing. We are specifically looking for seasoned testers with a strong technical background.
Job Description:
As a Test engineer you will work hand-in-hand with the development team and stakeholders performing QA testing within each development iteration. You will be responsible for aiding in the design and executing a test process that fits within our overall agile life-cycle including:
- Performing as a productive team member on one or more Agile (Scrum) Teams focused on delivering high quality software products
- Developing test scripts, requirements, and test cases
- Executing tests and providing t results
- Automating test scripts
- Interfacing with co-workers in preparing for and executing the tests
- Reporting progress through daily Agile Scrum ‘stand-up’ meetings
- Identifying, documenting and raising issues as they arise, participating in issue resolution
- Interfacing with Development in resolving defects as needed
- Establishing test environments including database requirements, hardware and software
- Assisting in maintaining testing environments
- Tracking defects & enhancement using Atlassians’ JIRA
Job Requirements
- Minimum of 5 years successful experience in engineering or Quality Assurance preferably in a agile development environment.
- Sincere passion for delivering the highest quality software products
- Strong interpersonal skills
- Experience testing complex, data intensive enterprise software products.
- Proficient in writing, executing and validating test scripts
- Must have a working knowledge of quality assurance methodologies
- Strong communication and organization skills
- Must be a self-starter, quick learner, attentive to details, able to mutli-task, and have excellent initiative
- Must have relational database experience, (SQL Server, Oracle, MySQL, Postgres)
- Must have Linux/Unix experience
- Coordinate test environment setup and maintenance
- Strong understanding of JIRA or similar tracking software
Preferred Skills
- Telecom, wireless/ILEC/CLEC/VoIP industry experience.
- Strong understanding of SQA automation tools such as Selenium, WebTest or similar open source automation tools.
- Strong understanding of Subversion and multiple release environments
- Experience testing API/Web Services
Contact: email us at jobs@vocalocity.com
Linux System Administrator
Vocalocity, is seeking a Linux System Administrator to manage our R & D network of servers.
This person will work along with our R & D team in midtown Atlanta to:
- Manage both physical and cloud servers from hardware layer through application layer
- Create scripts to monitor and manage services running on those servers
- Troubleshoot environment issues
- Train R & D staff members on proper usage of services
The ideal candidate will have experience with:
- Linux (any distro)
- Shell scripting
- Capistrano
- Exposure to Continuous Integration
Vocalocity does not offer Visa sponsorship, please US citizens and Green Card holders only.
Contact: email us at jobs@vocalocity.com
Customer Care Specialist Tier One
Vocalocity is currently searching for an energetic and hard working candidate that desires hands-on experience in a Help Desk/Customer Care position. This position is responsible for working with the existing customer care team to support customers with basic customer service issues, billing, account configuration, number portability, feature implementation, etc. This position is the perfect way to gain “real life” experience at a hot company in a hot market. The hours for this position vary between 9 a.m. and 9 p.m. Mon. – Fri. in eight hour shifts.
Responsibilities:
- Answer phones and respond to customer requests on all company supported applications.
- Respond to support tickets generated online.
- Provide customer focused support using clear and descriptive methods.
- Manage and complete projects in a timely manner while still handling daily call volume.
- Work with multiple departments to provide internal education and assistance.
- Answer customer questions via phone on all company supported applications.
- Troubleshoots application problems.
- Determine source of problems (hardware, software, user access, etc.).
- Advise customer on appropriate action.
- Provide recommendations on company application enhancements.
- Document resolutions for future reference.
- Work within CRM to document cases.
Requirements:
- Able to adapt to the quickly changing pace of a dynamic environment.
- A well spoken communicator that relates problems and solutions in a visual way.
- Possess a basic understanding of computers and troubleshooting.
- Experience in Help Desk/Customer Support is a plus, but not required.
- Proven communication skills required in order to create, maintain, and enhance customer relationships.
- Extremely detail oriented and organized.
- Technical competence (understand software, hardware, basic internet concepts).
- High level of initiative and works well in a team environment.
- Excellent written and oral communication skills.
- Handles stressful situations and deadline pressures well.
- Plans and carries out responsibilities with minimal direction.
This job description is in no way intended as a summary of all potential duties or responsibilities expected for his position. Additional duties may be assigned or altered as operationally required.
Contact: email us at jobs@vocalocity.com
