What our customers say:
"Vocalocity continues to add additional services. These new additions have come online right when our business had the need."
Craig Turnbull
CEO
Bongo International
Digital PBX vs. Analog PBX: Which One Is Better?
In the past, phones, like most devices, used analog technology, based on electrical signals. Today, business phones have advanced along with many other devices into the digital age. The difference between an analog phone and a digital or IP (internet protocol) phone, is that voice data is sent as digital information, instead of electrical pulses. Analog phone lines carried audio information in the form of electrical pulses, whereas now, with the internet, voice data can be transmitted as digital information.
As technology improves, so does the efficiency of devices, and as speed goes up, costs go down. Years ago, when phones were based on analog technology, the equipment needed for a business phone system was very costly. Today, the similar systems are available without the requirement of physical equipment; features are delivered over the internet as a subscription service instead. This is the nature of a Digital PBX.
Just as TV and music has entered the digital age, so too has business phone communication. TV signals used to only be available via analog signals captured by the “rabbit ears” on top of a tv set. Now, service is delivered digitally, and the features have greatly expanded, allowing people to record programs or watch them at will. Along with the expansion of features, the quality of service has improved as well, as high definition television is a significant improvement over the grainy picture of the past. VoIP (Voice over Internet Protocol) is a very similar concept. More information can be carried over a broadband internet connection than over a phone line, allowing for an expansion of both features and service quality.
With a digital PBX businesses can take advantage of powerful calling features that were once only available with expensive hardware. Call routing, extension dialing, voicemail, and virtual receptionist features are all delivered as digital information instead of through a hardware setup. Not only is this much less expensive, it’s more efficient as well.
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