Vocalocity's Small Business VoIP Service Features

Looking for small business VoIP that lets you hit the ground running? Unlike some other VoIP companies, our plans come pre-loaded with dozens of powerful, Fortune 500-quality features - at no extra cost. 

Small business VoIP service from Vocalocity offers all the phone system features you would expect in a business-class phone system. Want to learn more about what comes standard? View all of our included features in a convenient, printable PDF. Or, scroll down the page to view features by group and see how they can benefit you. 

Since Vocalocity owns our own hosted PBX technology—the very best kind of business VoIP—you can feel confident that all of these features will be available, consistently and reliably. All of our new features are available instantly, without any upgrade or download. Learn about our latest features, and see what's coming soon. 

 

Our VoIP Voice Plans Include:

• Directory Assistance (411)*
  • **Please note that standard 411 charges apply
• Emergency Service (911)
• Local Number Portability (LNP): Keep an existing phone number by porting it from your current provider.
• Unlimited Calling: Unlimited local and long distance minutes on any given extension
• Vocalocity Desktop: A unique application with powerful plug-ins and CRM capabilities that unify your business communications.
• Vocalocity Mobile: FREE apps for iPhone and Android devices that give you access to voicemail, account settings, and more. 
• Web Portal Interface: Administrators and users configure and manage their own business VoIP service through an easy-to-use Web interface.

 

VoIP Calling Features

• 7-Digit Dialing: Set a default area code for your VoIP extension or account and make numbers in that location even easier to dial. 
• Call Conference (Three-way calling): Add a second outgoing call to an already connected call.
• Call Forwarding: Redirect calls to your mobile or other phone so you won’t miss any calls.
• Call Hold: Easily put a call on hold while you answer another call.
• Call Logs: Provides detailed business VoIP call records by extension or account.
• Call Waiting: Be notified when someone else is trying to call if you are already on a call.
• Call Park: “Park” a call in a “spot” and have the call retrieved by another extension on the account.
• Call Screening: Know who's calling before you answer. Send the call to voicemail or transfer it away before you ever speak to the caller.
• Call Transfer: Attended Transfer (alert forwarding party before transfer) & Blind Transfer (transfer the call directly).
• Caller ID/On Call Waiting: Know who’s calling before you answer.
• Caller ID Block: Block your caller ID from being displayed on outbound calls.
• Do Not Disturb: Callers go directly to voicemail when you don’t want to be disturbed
• Set Caller ID: Select any number on your account that you would like to appear as your caller ID.

 

Voicemail Features

• Multiple Mail Folders: Provides the ability to organize and save old voice mails.
• Password Protected Voicemail: Prevent unauthorized access to voicemail on your small business VoIP account.
• Remote Access: Lets you check your voicemail through Vocalocity's web interface service.
• Visual Waiting Indicator: Works with your VoIP phone’s message indicator light.
• Voicemail Greeting Options: Unavailable / Busy / Employee's Name.
• Voicemail to Email: Receive voicemail as a .mp3 file (audio file) attached to email.

 

Inbox Features

• Access Deleted Items: Recover deleted voice and fax items from your VoIP mail inbox.
• All Message Types Supported: Voice, fax, and email messages.
• Single Unified Inbox Access: Manage your voice, fax, and email messages from a single inbox in your email client.

 

Virtual Receptionist Features

• Day and Night Mode Schedule: Create different greetings according to time of day and day of week.
• Dial-By-Name Directory: Callers can dial a last name or first name to get to the extension they need.
• Multiple Virtual Receptionists: Play different greeting messages on each incoming phone number.
• Import Greetings: Upload third-party professional greetings to use as Virtual Receptionist greetings.
• Virtual Departments: Set up a call group based on job function or service.

 

Other Small Business VoIP Features

• Call Flip: Seamlessly transfer your calls to a cell phone to take a conversation on-the-go.
• Cell Phone Integration: Forward calls to cell phones and use VoIP functions from cell phones.
• Click-to-Call Me: Improve your visibility by embedding a button in to your webpage or email signature that provides your customers with a quick and easy way to contact you.
• Click-to-Dial: Seamlessly integrate Vocalocity VoIP service with your Web Browser and Outlook and initiate calls with Click-to-Dial.
• Cloud PBX: Because Vocalocity's VoIP service and features are hosted in the cloud, there's no equipment to buy.
• Custom Tag: Easily identify origin of incoming calls by adding a unique tag to each published phone number.
• Dashboard: Provides real time status of all extensions within your cloud PBX.
• Follow Me: Calls can be forwarded to multiple numbers that will ring in a designated sequence.
• Online Backup and Storage: When you sign up for Vocalocity service, you automatically receive 2 GB of space on our servers.
• Multiple Phones on One Extension: Use up to three different phones on the same Vocalocity extension (e.g., desk phone at work, desk phone at home, softphone on your smartphone or laptop).
• Music on Hold: Plays music/message for callers when they are on hold.
• Softphone Support: Compatible with the popular Counterpath Softphones.
• Unified Inbox: Access and manage all messages (voice, fax and email) from your existing email inbox.

 

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