Run custom reports about call activity simply by logging into your administrator portal.
How Do I Use Call Logs?
- Set a start date and an end date for your report query.
- Set a start time and an end time.
- Run the report, and either print, save as a PDF or export as an Excel document.
When Would I Use Call Logs?
Vonage Business Solutions (formerly Vocalocity) customers typically use call logs to view the direction of a call to a business, call activity from a business, additional rates for international calling, and the duration of a call. It’s a great way to make sure that your phones are being used appropriately or to just see what phones have a higher volume than others.
Many customers have used call logs as a barometer to gauge whether they need to add additional staff to their workforce to handle growing call loads or to justify purchasing an executive-level phone to accommodate the growing needs of a business.