What our customers say:

"As a small company price and quality is everything. After looking into traditional phone systems we found that the cost was out of our budget not to mention the phone company expenses per business line. Today we have been with Vocalocity for 3 months and have found the support is better than expected and can only be matched by the quality in product and service."

Paul Blanco
Extreme Towing and Recovery

Careers with Vocalocity

Think you might like to work for Vocalocity? Here’s what you should do:

First, read over our web site. Get a feeling for the kind of company Vocalocity is. (If words like “young”, “exciting” and “fast-growing” come to mind, you’ll know you’re on the right track.)

Then, if we seem like precisely the kind of company you need to work for, come back here and check out the jobs we currently have available.

Vocalocity is a growing, exciting and dynamic company where hard work and achievement are recognized and rewarded. Vocalocity is conveniently located in Midtown (Atlanta), offers an excellent benefits package and is one of the fastest growing companies in the VoIP market.

We look forward to hearing from you.

Sales Development Representative

Location: Atlanta, GA
Status: Full Time
Start date: Immediate

Vocalocity, based in Atlanta, GA, is an industry leading company in the ever so popular hosted VoIP market. We recently were recognized on the INC 500 list as one of the fastest growing privately held companies in the country. We are a young, exciting, and dynamic organization where hard work and achievement are recognized and well rewarded. The Vocalocity sales department is looking for entry level applicants who are eager to start and develop their sales career. This position is responsible for generating interest and further qualifying pre-qualified leads to be passed to Inside Sales Representatives who are responsible for signing up the new customer account. Marketing is filling the pipeline with a multitude of leads from a variety of lead sources which must be followed-up on in a timely and professional manner. While having sales experience is a plus, it is not a requirement. All new reps will partake in an intensive and high energy training course that will not only prepare you with industry knowledge, but successful sales skills as well. This position is the perfect way to start your sales career at a hot company in a hot market. Recent college graduates with previous sales experience or sales professionals with 1-2 years of inside or outside sales expertise are encouraged to apply.

Core Deliverables or Responsibilities:
• Meet and exceed monthly and quarterly quotas
• Meet and exceed daily activity expectations (calls, emails, total contacts)
• Manage and track activities and progress in Salesforce.com automation system
• Accept feedback and training to continue to improve and develop

Position Qualifications:
• One year of Inside Sales, or equivalent sales experience is a plus, but not required
• Zero telephone fear
• Exceptional verbal and communication skills
• Energetic, hungry, aggressive, and performance driven personality
• Decision-making, problem resolution and creative thinking skills
• Able to multi-task the activities with shifting priorities
• Bachelors Degree preferred

* Once each individual has proven themselves successful and knowledgeable as a Sales Development Representative, they are considered for a promotion to the Inside Sales Representative role. As stated above the Inside Sales Representative is responsible for the sales presentation and generating new sales.

Contact: email us at jobs@vocalocity.com

Customer Care Specialist Tier One

Vocalocity is currently searching for an energetic and hard working candidate that desires hands-on experience in a Help Desk/Customer Care position. This position is responsible for working with the existing customer care team to support customers with basic customer service issues, billing, account configuration, number portability, feature implementation, etc. This position is the perfect way to gain “real life” experience at a hot company in a hot market. The hours for this position vary between 9 a.m. and 9 p.m. Mon. – Fri. in eight hour shifts.

Responsibilities:

Answer phones and respond to customer requests on all company supported applications
Respond to support tickets generated online
Provide customer focused support using clear and descriptive methods
Manage and complete projects in a timely manner while still handling daily call volume
Work with multiple departments to provide internal education and assistance
Answer customer questions via phone on all company supported applications
Troubleshoots application problems
Determine source of problems (hardware, software, user access, etc.)
Advise customer on appropriate action
Provide recommendations on company application enhancements
Document resolutions for future reference
Work within CRM to document cases

Requirements:

Able to adapt to the quickly changing pace of a dynamic environment
A well spoken communicator that relates problems and solutions in a visual way
Possess a basic understanding of computers and troubleshooting
Experience in Help Desk/Customer Support is a plus, but not required
Proven communication skills required in order to create, maintain, and enhance customer relationships
Extremely detail oriented and organized
Technical competence (understand software, hardware, basic internet concepts)
High level of initiative and works well in a team environment
Excellent written and oral communication skills
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction

This job description is in no way intended as a summary of all potential duties or responsibilities expected for his position. Additional duties may be assigned or altered as operationally required.

Contact: email us at jobs@vocalocity.com

Infrastructure Software Engineer

Vocalocity, a leading provider of cloud-based business phone systems, is seeking a motivated engineer to join the core development team based in Atlanta. The successful candidate will join an energetic team and a fast-growing organization, and will help develop telephony platform and services for cloud-based and mobile solutions. Team members are expected to demonstrate creativity and initiative, and must be self-motivating with ability to work independently and with minimal managerial oversight.

Primary roles and responsibilities for this position include:

Implement requirements as defined by the business quickly in a collaborative fashion, with a high degree of quality.
Participate in the complete agile development process including planning, design/architecture and demo sessions.
Evaluate new technologies and techniques for incorporation into products and processes.
Research, review and repair legacy code.
Respond promptly and professionally to bug reports.
Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of customers and staff.
Provide assistance to testers and support personnel as needed to determine system problems.
Test code to ensure that logic and syntax are correct, and that code results are accurate.

Skills and experience for this position include:

3+ years experience in software development
Bachelor’s degree in Computer Science
Strong experience in Java, especially in a multi-threaded server environment
Strong experience in Linux/Unix
Strong experience or knowledge of REST protocols, Tomcat and/or JBoss, and Subversion
Experience with Virtualization and Cloud vendors APIs a plus
Experience working with SQL
Experience in SIP, especially in a telephony context a plus
Experience with CCXML or VXML a plus
Experience with Spring or Ibatis a plus
Experience with alternate languages on the JVM (Groovy, Scala, etc) a plus
Experience working with Continuous Integration tools (i.e. CruiseControl, Hudson) a plus
Experience in a DevOps environment a plus

Contact: jobs@vocalocity.com