Vocalocity Customer:

AuditMyBooks

www.AuditMyBooks.com

AuditMyBooks is a software service that automatically analyzes small businesses accounting systems to double check for errors and fraud. They are led by a team of technology executives with extensive experience in finance and accounting systems. They’ve developed their service based on years of accounting experience in both the public and private sectors to create tools for small businesses to ensure sound accounting practices. Their tools are an added safety measure to analyze small business financial data. They have been in business for 3 years and are growing rapidly.

Phone System Challenges:

In the early days of AuditMyBooks, employees were relying on individual cell phones as their phone solution. It was clear that this was not a sustainable business communications solution and they would need to upgrade to a company-wide system. They knew that they wanted to have all the capabilities of a full-fledged PBX (Private Branch Exchange). However, scalability was important and they wanted to be able to start small and grow into the system as their own business grew. After some research they knew they wanted a cloud-based solution that offered the robust feature set they wanted, but at the same time was easily customized and scalable.

As communication is fundamental to their business, AuditMyBooks was concerned with installation and switchover times in their search for a new phone system. They needed for their new cloud-based PBX to be up and running as soon as it was implemented, with a hassle free installation, and minimal effort on the part of their employees.

Vocalocity Success:

AuditMyBooks chose Vocalocity’s cloud-based PBX because it was both scalable and easy to install. The fact that they can easily add extensions was fundamental to their growing business. Since switching to Vocalocity they have been very pleased with their cloud-based PBX’s capabilities, Vocalocity’s in-house support, and the competitive price performance. By moving off of cell phones to a full-fledged business phone system they’ve found that Vocalocity “improves our ability to communicate with our prospects and customers”. As a result of switching to Vocalocity service, AuditMyBooks has seen a dramatic decrease in the cost of communicating with customers.

AuditMyBooks’ favorite features are Local Number Portability, Never Miss-A-Call, and Virtual Receptionist

A smooth transition to their new phone system was critical to AuditMyBooks, as with any small business customer. Fortunately, the customer support team at Vocalocity is one of the best trained in the business, and was able to ensure a seamless installation. Vocalocity’s entire support staff is in-house, and we don’t outsource anything, so that every customer gets the best support experience. For AuditMyBooks, the customer support has made all the difference and is the main differentiator for them versus other phone systems.

“We now have a full featured communications system that will fit us today, tomorrow, and into the future as we continue to grow.”