Vocalocity Customer: Aspire 4 Life

http://Aspire4Life.com

Nilda Perez is the CEO of coaching and consulting company Aspire 4 Life Inc. They serve a national client base offering counseling and coaching services via teleconferencing. They’ve been in business for the past two years and have four employees.

Phone System Challenges:

Aspire 4 Life was originally using Vonage for their business communications needs. They soon found that the residential provider didn’t offer the features or functionality that they needed to run their business. Vonage is a VoIP service, and while it’s quite inexpensive as a communication solution, it didn’t offer Aspire 4 Life the flexibility of a Hosted PBX business VoIP system. VoIP is a great technology for businesses looking to cut costs on communication expenses; however there’s a big difference between a residential VoIP provider and a small business VoIP provider with Hosted PBX.

Aspire 4 Life’s VoIP service offered inexpensive calling, but that’s about it. As a small business they wanted a virtual receptionist, voicemail to email, unlimited calling, and the flexibility to travel with their phones and still maintain the same phone number presence. They looked for a Hosted PBX provider that could offer them the features they wanted without any equipment to install or maintain. They’re primary goal was to keep costs low, but to be able to maintain and present a professional appearance to their clients.

Vocalocity Success:

Nilda decided to switch to Vocalocity because of the fact that she could travel and still be able to use her phone. No matter where she went in the country, as long as she could plug her phone into an internet connection, she could place and receive calls on her Vocalocity number. This is great for maintaining a professional presence, but also adds convenience when traveling, as she can transfer calls to other employees as if she was still in the office.

With Vocalocity’s Hosted PBX system, consultants from Aspire 4 Life can travel and stay connected and seem like they are sitting in the office, no matter where they are. Their switch to Vocalocity from a residential provider meant a modest rise in their phone bills, but the huge increase in features was well worth it to them.

Nilda also loves the customer support and says, “They are there and you get immediate assistance when you need it.” Vocalocity’s doesn’t outsource customer support, to ensure that our customers get the highest quality service. A consulting company like Aspire 4 Life can certainly appreciate the kind of best practices that make Vocalocity’s customer care team one of the best in the industry.

Aspire 4 Life’s favorite features are the Fax to Email service, the Virtual Receptionist, and Voicemail to Email.