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Vocalocity Customer: Spa Dhara
Vocalocity’s range of features, excellent pricing helps small business owners relax
Spa Dhara is a luxuriously appointed day spa resort located in Fremont, CA, providing a calming and relaxing spa in the midst of a bustling Silicon Valley. Spa Dhara features some of the most sought after therapies from across the globe, including the first authentic luxury hammam on the west coast, affording spa guests a unique opportunity to experience and benefit from the bathing rituals of Turkey and Morocco. The spa also has an impressive Rhassoul suite where spa-goers can enjoy body clay treatments under a starry sky, get steamed and rained upon for perfectly soft skin. The Spa also has an Ayurvedic suite that is very traditional with healing neem wood table, displaying the splendor of a bygone era.
While the company itself has been in business for 12 years, the day spa opened in January 2011.
Phone System Challenges:
Being in the business of providing customers with a relaxing, stress-reducing experience, it only made sense to try to find the right phone system that would not be a major headache. As Spa Dhara made plans to open its new day spa location in January, they began evaluating a number of phone systems based on flexibility, use of innovative technologies and, above all, ease of use, said Sona Shyam of Spa Dhara. Additionally, reliability and voice quality were major concerns.
Vocalocity Success:
Shyam’s mind was eased when Vocalocity addressed all of their issues and concerns. In the end, it was Vocalocity’s many features and excellent pricing that led the company to their decision. Vocalocity improved their business efficiency by reducing the amount of calls for general information, spa hours and directions. All of that information is now handled by the phone system, and customers calling for information receive no busy signals. Features offered by Vocalocity are like those expected in the phone systems of major corporations, but at a fraction of the cost. Since Vocalocity owns its own Hosted PBX technology—the best kind of Business VoIP - all of these features are available, consistently and reliably, to help small businesses compete even better.
Shyam said the top three Vocalocity features they use are Never Miss a Call, Virtual Receptionist and Company Call Recording Service.
The company also enjoys knowing what their phone bill will be each month. “It’s one fixed cost per month – not varying like AT&T,” Shyam said. “There are no concerns about staff misusing the phones.” Shyam said what differentiates Vocalocity is the voice quality, as well as the Virtual Receptionist feature – one of their favorites – and “why we chose the system from day one over the others.”
