What our customers say:
"As a small company price and quality is everything. After looking into traditional phone systems we found that the cost was out of our budget not to mention the phone company expenses per business line. Today we have been with Vocalocity for 3 months and have found the support is better than expected and can only be matched by the quality in product and service."
Paul Blanco
Extreme Towing and Recovery
Business VoIP for Ecommerce
E-commerce businesses cover a wide range of B2C and B2B services. While many e-commerce sites handle most transactions online, to truly maintain a professional and corporate presence, a business phone system is necessary.
Often times, e-retail customers want the assurance of speaking to a live person on the phone to answer product or shipping related questions. If an e-commerce customer can’t reach the business via phone or has a less-than-professional experience trying to do so, that sale or transaction can be lost.
Maintaining a Professional Appearance with VoIP
A professional and larger corporate experience can be particularly important for newer online businesses that are concerned with growth and adding new merchants, suppliers, and contractors. With a hosted VoIP system, e-commerce businesses can gain a much larger corporate presence, even if operated from home by a sole proprietor.
Every unlimited extension includes a Virtual Receptionist, which can guide callers through the phone menu. This means that you can set up virtual departments such as 1 for sales, 2 for product questions, 3 for shipping inquiries, etc. It’s easy to configure an IP phone to receive multiple extensions, so every department can still be handled by the same phone. With Vocalocity’s call tagging feature, your phone will display not only who is calling (Caller ID) but also which number the caller is trying to reach. This way, a sole proprietor can answer calls as if they are in any department, and give the appearance of a much larger company.
Pricing Built for Small Businesses
Hosted VoIP from Vocalocity fits businesses with more employees and a more established brick and mortar presence, yet the pricing is affordable for even the smallest business. Because hosted VoIP operates completely over the Internet, employees can connect to the same hosted phone system from anywhere they can plug into an Internet connection. That means that the same Virtual Receptionist can either route calls to the same phone, or to multiple phones all in different states.
For an e-commerce business like Bongo International, Vocalocity’s call reporting is particularly important, because they have employees in multiple locations. Craig Turnbull, CEO of Bongo says, “Vocalocity has allowed us to centralize our reporting, made deploying new users easy and has been good from a quality perspective.”
On the other end of the size spectrum is ecommerce business Purity Rings Online. With four employees, keeping phone costs down is very important. Their favorite features are Call Transfer, the Virtual Receptionist and Music on Hold, which all contribute to a professional and quality phone experience for their customers.
Read the Ecommerce Business Customer Success Stories
