What our customers say:
"Very pleased with Vocalocity - Customer Service is the best."
Patrick Straub
President
Premier Specialty Products, Inc.
Business VoIP for Tourism and Hospitality
In the hospitality industry, a phone system is both a way to acquire business and an amenity to provide your guests. It’s important to have phone service that is both professional, but also flexible for your needs.
When guests call your inn, hotel, motel, or spa, you want to make sure that their phone experience represents your hospitality business as professionally as possible. Vocalocity provides toll free 800 numbers at a low flat rate, to give a professional appearance, even if you are running a bed and breakfast out of your home.
Never Miss a Booking with Virtual Receptionists
The Virtual Receptionist is the phone menu available on all Vocalocity accounts and is fully customizable. You can record greetings to welcome your callers and to relay them towards different information. Many times callers are simply looking for directions, and through the Virtual Receptionist callers can get all the info they need simply by following prompts and listening to recordings. If callers do want to reach a live person, they can choose the appropriate extension, and if no one is available their call is routed to voicemail that you can check later.
The Virtual Receptionist can even be set to have different rules based on the time of day or day of the week, so that callers are always directed to the right place. These rules are simple to setup in your Vocalocity User Interface. You can set up rules to play different messages at different times of day. For instance, in off hours your greeting can welcome potential guests, tell them where you are located and what local attractions there are, and then direct them to press a number to leave a message, or different numbers for more information about different topics such as directions. The Virtual Receptionist performs all of the functions of a human receptionist, and will always follow the rules that you set.
Change Settings with Seasonality
The hospitality industry is particularly subject to seasonal changes in business. For businesses that wish to provide phone service as an amenity to guests, Vocalocity’s flexibility allows you to easily add and remove extensions, which can be a significant money saver. Vocalocity customers in the hospitality industry often switch between metered (per minute) extensions during slow times, and unlimited flat rate extensions during peak months. This way they can provide their guests with phone service in their rooms at a reasonable and affordable rate. Vocalocity’s call log reporting makes it easy to charge phone calls accurately to each extension/room.
