What our customers say:
"We now have a full featured communications system that will fit us today, tomorrow, and into the future as we continue to grow."
Steve Bachman
Chairman, CEO
Audit My Books
Indiana Neuro-ophthalmology & Center for Balance, LLC.
Suzan Gibson
Suzan Gibson is the practice manager at Indiana Neuro-ophthalmology & Center for Balance, LLC. They are a specialty clinic that specializes in visual impairment symptoms. They treat patients with visual loss or visual symptoms, double vision, abnormal eyelids, unequal pupils, dizziness, vertigo, or imbalance.
The INOCB is staffed by board certified Neurologist Dr. Scott Sanders, whose expertise is treating patients with visual loss and visual symptoms, and Audiologist Sandra Bratton, whose expertise is in the auditory, vestibular, and other neural systems affecting hearing balance. The INOCB also has 2 physical therapists for aiding in rehabilitating patients.
As the practice manager, Suzan was in charge of finding a new phone system for the practice. INOCB had been using an On-Premise PBX for their communication needs. On-Premise PBX’s used to be the only way that small healthcare practices like INOCB could get full calling features like a Virtual Receptionist, extension dialing, and call forwarding. Unfortunately, On-Premise PBX’s require maintenance for any changes and become outdated quickly and require manual upgrades.
After an internet search Suzan found Vocalocity and was impressed with the feature set. Reliable service was an important factor, and Suzan wanted to make sure that Vocalocity’s service would provide reliable calling quality. Since switching she and the rest of the staff at INOCB couldn’t be happier. Their favorite features are Voicemail Transcription, Virtual Receptionist, and Voicemail to Email.
Flexibility was also an important factor in switching from an On-Premise PBX to a Hosted PBX. With Vocalocity, it’s easy to tie multiple practice sites together under the same phone system.
“I love the system--It has proven to be very cost effective, user friendly and changes can be made easily to fit with our multiple practice sites. Your Support Team has been great!”
Vocalocity’s feature rich and reliable phone service is a great fit for healthcare practices. Even small specialty clinics get the robust features of much larger companies with Vocalocity’s Business VoIP service.
