What our customers say:
"I love love love Vocalocity! The system is very easy to use and I love the fact that this system works for our small home based business. The system helps to make us appear much larger than we are. I can check our voicemail from the phone directly or from any computer. "
Sandra Evangelista
CFO
Dawgs Michigan Coney Island Hotdogs
Vocalocity Customer: On-site Tech Support
On-site Tech Support (OTS) was founded in 2004 by Scott Smeltzer in order to fill a need for higher quality technology consulting IT management for small and medium sized businesses in San Diego, CA. Clients include a wide range of industries, including financial services, franchises, legal and healthcare.
The company, which employs five and services about 100 clients, focuses on delivering solutions that are driven by their clients’ businesses. OTS Incorporated in 2009 and has grown exponentially based 100 percent on client referrals.
Phone System Challenges:
Prior to switching to Vocalocity, OTS, like many other small businesses, used a readily available, but not always adequate, resource – the cell phone. However, CEO Scott Smeltzer knew a different solution was needed.“We needed a real office phone,” he said. However, one major concern Smeltzer had in finding a new phone system was price. Smeltzer decided on Vocalocity on the recommendation of a friend in the same line of business, based on Vocalocity’s price, features, reliability and support staff.
Vocalocity Success:
Making the switch to Vocalocity immediately improved the company’s efficiency by adding features they didn’t have by strictly using cell phones. Vocalocity’s Hosted PBX phone system offers many benefits for small businesses, eliminating the need for on-site phone equipment, reducing costs and providing features typically used by large corporations and Fortune 500 companies.
“I was taking calls on my cell before,” he said. “Now I have a real phone system. I can take a day off.”
While he still uses his cell phone, and adding a new phone service was an additional cost, Smeltzer says the functionality of his Vocalocity phone system is well worth the added expense. “Now instead of having to take every call, calls get routed to the right person,” he said. “I don't have to worry about the cell reception in my office. I always have good call quality on this phone.” Vocalocity offers phone system features expected in big company phone systems, but at a fraction of the cost. Vocalocity owns its own Hosted VoIP technology and offers a rich feature set and outstanding reliability to all of its customers.
Smeltzer said his favorite features offered by Vocalocity are Never Miss a Call, Click to Dial, Voicemail to Email.
On top of the expanded phone service that OTS has enjoyed with Vocalocity, Smeltzer added that one further point that differentiates Vocalocity is its support representatives.“Service has been great. The tech support is awesome,” he said.
