Vocalocity Customer: Purity Rings Online

Purity Rings Online is a relatively new online business that serves the Christian market worldwide. They’ve been in business since July of 2010 and currently have 4 employees. They are an ecommerce website specializing in purity rings for men and women.

As a small business owner, Brandon Young is involved in a little bit of everything in all aspects of his company. He spends much of his time working with vendors to figure out new products that will fit his business and what his customers are looking for. He oversees a staff of 3 employees and is always looking for ways to help his business grow and expand his reach.

Phone System Challenges:

Purity Rings was formerly using Crexendo internet phone service, but had to look for a new provider due to “outrageous charges due to per minute usage.” They were using one shared line, and were struggling to keep costs down. Still, despite the limitations of the phone system they had, they were still concerned with how the transition would work and what affects a switch would have on their business. Brandon was concerned both for his customers and for his employees. He wanted all the benefits of a Hosted PBX, but still wanted reliable service, and a low price. 

Vocalocity Success:

Ultimately Purity Rings couldn’t afford to stay with their old service any longer. Brandon says that from the moment he called Vocalocity he had an amazing experience. His salesperson was very knowledgeable, and the tech support person he talked to “was amazing as well.” He couldn’t be happier with the support and service for Vocalocity’s hosted PBX phone system.

The main reason that Brandon switched his ecommerce business to Vocalocity’s hosted PBX phone system was because of price and our knowledgeable friendly staff. Vocalocity’s flat rate unlimited extensions has allowed his employees to stay on the phone with customers for longer times without worrying about per minute charges. Each of his employees has their own local number now, instead of everyone sharing the same line. Even with the additional lines, they still save money – with their old system they paid as much as $580/month, and now with Vocalocity Hosted PBX they pay $150. Because their extensions are flat rate unlimited VoIP extensions, they can predict what their phone costs will be consistently each month, and can budget for other things without worry.

Brandon’s favorite features, which are included for free with his unlimited extensions, are Call Transfer, Music on Hold, and the Virtual Receptionist.

Running a successful ecommerce business isn’t easy, but with an affordable hosted pbx phone system from Vocalocity, it’s definitely a lot easier. Brandon loves the customer support that is dedicated to helping him with any issue that might arise. With Vocalocity unlimited voip calling he’s cut his phone bills by 75%, and at the same time allowed his employees to spend more time on the phone and given them more features and phone system functionality. In Brandon’s own words, Vocalocity is “Worth every penny - and it's a lot less pennies compared to before.”