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"As a small company price and quality is everything. After looking into traditional phone systems we found that the cost was out of our budget not to mention the phone company expenses per business line. Today we have been with Vocalocity for 3 months and have found the support is better than expected and can only be matched by the quality in product and service."
Paul Blanco
Extreme Towing and Recovery
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Real Estate Phone System Customer: RAD Ventures
Customer Name: Sharon Robinson
Sharon is the office manager at RAD ventures, a real estate development company in Los Angeles California. RAD ventures specializes in the development and marketing of condominiums. Her company has fewer than 10 employees, but needs a professional phone system with all the bells and whistles of a fortune 500 company.
Prior to switching to Vocalocity, RAD ventures was using an on-premise PBX. On-premise PBX’s used to be the only way that companies could get a full suite of business grade features. The PBX was a physical piece of equipment that had to be installed in the office by a maintenance person from the phone company. If any changes were needed, or if something went wrong with the PBX, a maintenance person had to come and physically fix the unit.
Vocalocity’s service is a Hosted PBX. Rather than an on-premise piece of equipment that needs to be maintained and becomes outdated over time, Vocalocity’s service is a subscription to a PBX service. All of the same features are available, but without the need to buy and maintain any physical PBX hardware. We host the PBX functions and features at our state of the art datacenters that ensure exceptional reliability and uptime. All of the features are controlled via a user-friendly web-portal, and our customer care team is always available to help out with any configuration changes that our customers may need.
Sharon says that when RAD ventures was looking for a new phone system to replace their expensive and outdated on-premise PBX, they were most concerned with Features, Price, Ease of Use, and Quality of Customer Service. Vocalocity’s flat-rate no contract service stood out, and had all the features that Sharon’s real estate development firm needed. “Features were the number one reason: ease of use, ability to function like major switchboard.” Vocalocity’s user-friendly yet powerful feature set is included standard with every unlimited extension plan.
Having a wide array of powerful business grade features isn’t enough though. Real Estate development companies need to stay in touch via phone constantly, and Sharon says the #1 reason RAD ventures has stayed with Vocalocity has been phone service reliability. “Vocalocity stays current with technology and are constantly improving.”
RAD ventures left their on-premise PBX behind and have not looked back. With Vocalocity they get all the business grade features they need, with automatic updates and no need to call a maintenance company when they need a configuration change. Vocalocity real estate companies and small businesses.
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