Tech Phone System: RCS Technology

www.rcstechmi.com

Bjorn Richter is the owner and president of computer support company RCS Technology. He runs the day-to-day operations, assists in customer issues, and helps out in the sales department. RCS Technology is a computer/IT support company and healthcare IT provider. They work with their customers on issues like computer and network problems. They provide support for new installations of computers and networks. They also provide managed services and assist healthcare professionals in changing their practices into paperless EMR (electronic medical records) practices. They’ve been in business for 1 year and have 3 total employees.

Business Phone System Challenges:

Bjorn’s company was formerly using Toktumi as their business phone solution. This was when there was only one person in the office, and when Bjorn wanted to expand his operation it became clear he’d need a more powerful business phone solution. RCS Technology would be moving to a bigger office, and they needed a phone system that could handle the phone needs of their expanded operation.

When searching for a new business communication solution, Bjorn’s main concerns were cost and reliability. His former service was Hosted VoIP, so he understood that some carriers have reliability issues. When looking for a new provider Bjorn wanted to make sure that he could keep costs low without sacrificing quality.

Vocalocity Success:

Bjorn switched to a business phone solution from Vocalocity because of the price, the feature set, and our knowledgeable staff. He says of the service, “Voice quality is really high in my opinion. I’ve never had a dropped call or bad ‘line’ quality.”

His favorite features are Never Miss-A-Call, Virtual Receptionist, and Voicemail to Email

“Vocalocity has enabled us to be able to take calls anytime - even if nobody is in the office.” Vocalocity’s virtual receptionist is fully customizable, and allows RCS Technology to route calls to the appropriate people or Voicemail boxes. The virtual receptionist can even be customized to route calls differently at different times of days and on different days of the week.

As for the quality of the service, Bjorn deems Vocalocity to be “Very reliable. We can use pretty much whatever phone (VoIP) we want. There are extensive functions (we don't use them all, but it’s good to have them available).”

For an IT support company like RCS technology, communicating with customers is an important part of doing business. Their customers rely on them for support for their essential computer systems, and a reliable phone system is important for maintaining the trust of their IT support customers. When a customer or potential client calls into RCS technology, their virtual receptionist is able to route their call to the correct extension quickly and efficiently. This improves the quality of their service, as well as the professionalism of their appearance.