Speedpro Imaging

Industry: Printing

www.speedprojaxsouth.com

Speedpro Imaging, established just over a year ago, will open its new location in June with three employees. The company produces large format digital printing and graphics to support and enhance customers’ brand and marketing efforts.

Phone System Challenges:

Often when small businesses start out, business owners take advantage of the assets they have on hand. David Reed, of Speedpro Imaging, initially used his cell phone to handle business. But he eventually wanted to establish a permanent business phone number which he could move from a home office to a new, permanent business location in another county.  Reed said he put a lot of time and consideration into his “phone situation" and “studied numerous approaches, technologies and services.” Being unfamiliar with Internet-based phone service, such as Vocalocity’s Hosted PBX phone system, he was concerned about reliability; in particular, voice quality, noise, drops and downtime.  “My immediate needs were modest, but my future needs will be more expansive,” Reed said. “Vocalocity had the setup and features to serve me both now and in the future, at a strongly competitive price.”

Vocalocity Success:

Overall, Reed has been pleased with his choice of Vocalocity and the capability it gives him to expand his phone service as his business grows. Switching to Vocalocity ahead of opening his permanent location has also allowed Reed to begin marketing and conducting business using the company’s phone number, and to have a professional telephone interface with customers in the absence of a staff member answering phones, he said.  Also attractive was that with Vocalocity start-up costs are low, monthly fees are reasonable and predictable and there are no long-term contracts. Customers stay with Vocalocity because they want to, not because they have to.  “The lack of a contract and/or proprietary phones was meaningful too. Vocalocity would have no option but to earn my retention, while I had every option to go elsewhere at any time and at no cost.  He also has been pleased with the service offered by Vocalocity representatives. “The account representative was an exceptional fit to my own personality and style in doing business,” he said.

Reed’s favorite features with Vocalocity have been Directory Assistance, Virtual Receptionist and Voicemail to Email.

Vocalocity’s Hosted PBX technolog gave Speedpro Imaging all of the features and reliability they needed to help their printing business compete even better. In terms of efficiency, there is no comparison between Reed’s former phone setup and using Vocalocity.  “Given my old system was my cell phone – and that even now I can forward calls from my extension to my cell phone – everything is an improvement,” he said. “I have a permanent business number with its own professional answering system, and ready flexibility for growing needs as they evolve.” As his business grows, Reed is looking forward to taking advantage of the expandability offered by Vocalocity.  “So far Vocalocity has been a great choice,” he said. “I cannot wait to tap into all the features when our full business is up and running in June. I think Vocalocity will be a perfect match to our business model, mission and philosophy.”