VoIP for Marketing: Ventures Unlimited

www.vu-oneidea.com

Reseda Wesbrook is the operations manager of Ventures Unlimited, a small full-service marketing agency. They work with both small and large profit and non-profit businesses. Reseda is in charge of business operations, developing process and procedures, and making sure projects are running smoothly.They’ve been in business for 10 years and have 3 full-time employees and also multiple freelancers.

Phone System Challenges:

At Ventures Unlimited, each employee was using their individual cell phones or landlines. They had no centralized phone system to tie employees together. This type of piece-meal setup was necessary as they didn’t have a brick/mortar office. Of course, to clients, this wasn’t ideal, as there wasn’t a main company phone number. Clients had to use the individual numbers for each person they were trying to reach, and there wasn’t a searchable directory. On top of this, cell phone plans and landlines were not cost efficient.

Ventures Unlimited needed a phone system that could tie employees in multiple locations together. As they work with freelancers, they needed the flexibility of changing the number of extensions they have quickly and easily. It became clear that a hosted pbx phone system was what they were looking for.

Vocalocity Success:

After researching different options for hosted VoIP, Reseda decided the Vocalocity was the best fit for her company. The most attractive parts of Vocalocity’s business phone service were the price and the flexibility of changing the number of extensions they could have. With Vocalocity, her marketing agency can easily add or remove extensions from their phone system. They can also change the type of extensions they have, switching from unlimited to metered extensions easily. This turned out to be a big cost saver when working with freelancers and in periods when demand is high. When call volume goes up they can switch to unlimited extensions in order to save money with a flat monthly rate. And when volume is low they can go to metered extensions that charge by the minute, thus saving them money. For Reseda “No contract was a big differentiator.” At Vocalocity customers stay with us because they are satisfied with our business phone service, not because they are locked into a long term contract.

More importantly than the cost savings from the system itself are the benefits of a unified phone system. Reseda’s employees are now tied to the same phone system under one main company phone number, instead of with individual cell phones. “We've been able to track received phone calls, phone numbers don't get lost.” With Vocalocity, employees at Ventures Unlimited are all accessible from the main company phone number, and can transfer calls to each other easily. They can even keep on using their cell phones, but now those too are connected to their Hosted VoIP system from Vocalocity.

Reseda’s favorite features are the Virtual Receptionist, Voicemail to Email, and Voicemail Transcription