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"If you're looking for a new phone system for your small business or your large business, Vocalocity is the place to go, they are great!"
Desiree Scales
Owner
Bella Web Design
Small business PBX phone systems today are increasingly more sophisticated. Here's a quick comparison of a conventional PBX system and a Unified Communications system using a small business PBX with Hosted VoIP.
A Conventional Small Business PBX
Traditionally, a PBX (Private Branch Exchange) was a physical telephone switching system that managed incoming and outgoing calls for a company's internal users. The PBX was a physical piece of hardware stored at the business, and was connected to phone lines to automatically route incoming calls to specific extensions. It also shared and managed multiple lines. A typical in-house business PBX system included external and internal phone lines; a computer server or electronic console that managed call switching and routing; and a console for manual control. The PBX itself was not easily customizable, and any changes to extensions, additions, or feature upgrades required a maintenance person from the phone company to come to the business.
Cloud Based Small Business PBX
An Hosted PBX can do everything a small business PBX can do and more. It performs the switching and connecting of Voice over IP as well as landline calls. However there is no PBX equipment to store at your location. All the features and functionality of your phone system are delivered over the internet. Businesses can manage their own systems, without having to wait for a maintenance person to come to their location.
You can use IP phones or softphones (which don't require any phone hardware beyond a computer and a microphone headset).
Unified Communications: Small Business PBX and More
Small businesses require specialized features to support their particular workflows. Vocalocity offers a wide range of features that come standard with every Unlimited Extension plan. With a traditional PBX, businesses had to pay for individual features, as well as for the minutes of phone usage, on top of buying the physical PBX itself. With a hosted PBX, you get unlimited calling for a flat monthly rate, all the features your business needs are included, and there’s no PBX equipment to buy. Vocalocity’s features allow you to integrate multiple facets of your business correspondence to unify your communications. Voicemail to Email lets you save and send voicemails easily via email. The Vocalocity desktop feature allows you to instantly see information about a caller pulled from the internet and your records displayed on your screen when your phone starts to ring.
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