What our customers say:
"We wanted a solution that would allow customer service reps to walk back and forth to the adjacent warehouse with the customer on the phone, while checking on inventory and shipments, and without having to transfer or call back the customer."
David Caywood
Bookshelf Central
Vocalocity Call Group - Creating Virtual Departments
Vocalocity Call Groups allow you to create virtual departments within your organization. Call groups make it easy to create these virtual departments by selecting specific extensions to ring simultaneously on inbound calls. Once the call group is set up, incoming calls will ring on all extensions in the group at the same time. With all extensions recieving the same call, Call Groups ensure that an important call is never missed. Vocalocity Call Groups are a simple form of Automated Call Distribution (ACD) features that allow you to route calls based on an employee’s responsibility or function.
How Call Groups Work
Call Group Benefits
- Easy to set up and administer through the online portal
- Ensure that inbound calls are always answered because every phone in the call group will ring
- Easily create virtual departments within your PBX
Download the Vocalocity Call Group Data Sheet
Pricing
$4.99 per month
