Vocalocity Call Queue

Vocalocity’s Call Queue feature allows call centers to manage incoming call volume in an orderly way. The Vocalocity Call Queue queues incoming calls and serves them to agents as they become available. Enjoy the ability to play music, advertising and messages while callers are waiting on hold for the next available agent. Seamlessly integrate with your existing Vocalocity PBX instead of going through a 3rd party call queuing system.

How it Works

Benefits

• Manage incoming calls to a call center easily and in order received
• Easily upload and change advertising, music, or messages for callers to hear while on hold
• Assign caller to agents in multiple ways; next available, random, least used, etc
• Manage all PBX features through one provider; no need to use a 3rd party queueing system

Download the Vocalocity Call Queue Data Sheet

Pricing

$14.99 plus $0.03/minute