Call Transfer - Cloud PBX Features

Transferring calls to other employees within a company is an important part of a business telephone system. Even in a company with two employees, the ability to transfer a call is an important part of looking professional. Sure you can just hand the phone to another employee, but what if you are both working from home in different locations? Vocalocity’s cloud PBX service makes it easy to transfer calls and connect workers, even when they're in different locations.

Look Professional, Stay Organized

When someone calls your business, especially a potential customer, it’s important to keep them on the phone until you’ve fulfilled their needs. Asking someone to call back at a different number looks unprofessional, and makes your company seem disjointed. Asking a potential customer for their phone number can be problematic, as some people are reluctant to give out their phone number. Either way, ending a call prematurely can cost your business money.

Vocalocity’s phone system and service wrap professional phone features and calling service into one, delivering everything over your business Internet connection. Call transfer is a FREE convenient feature that is included in your low monthly subscription fee, and is available with no additional equipment to buy or lease.

It's as Easy as Pressing a Button

To transfer a call with Vocalocity, simply press the call transfer button on your VoIP phone and dial the extension of the employee to whom you wish to transfer the call. Your VoIP phone can also store the numbers of employees in your company so that there is no need to memorize extensions. Vocalocity allows both ‘Blind’ and ‘Attended’ transfers, meaning you can transfer the call with or without speaking with the other person first. Once the call is transferred, simply hang up the phone.

Unlike traditional phone systems, Vocalocity allows employees to stay connected, even if they are in different physical locations. Thanks to the connectivity of the Internet, your phone system extends much farther than just your brick-and-mortar office. Employees working from home or on the road can stay connected to your company phone system and can have calls transferred to them, or transfer calls as if they were right down the hall in the office.