Music On Hold

Have you ever called a company and been put on hold, and then all you hear is complete silence? It feels as if you have had the door shut in your face, and you are left wondering if the person has just hung up on you. Not only does this make you feel uncomfortable as a caller, but it also gives you an uneasy feeling about the company you are calling, as if they aren’t fully taking care of your needs.

As a small business owner, you want to make sure that your customers, and potential customers, feel like you care about them. Music on Hold is a very important part of indicating to your callers that you are a professional company that has its customers’ interests at heart.

A Premier On-Hold Experience for Your Customers

Vocalocity offers Music on Hold as a free feature to all our customers. Included with every account are four standard Music on Hold options to choose from. You can easily set and change the music your customers hear from the Vocalocity Administrator Portal. 

In addition to the standard included music, Vocalocity customers also have the option of uploading their own music, or customized recording. At Vocalocity we want our phone system to be as customizable as possible, and adding your own on-hold music is a great way to personalize the experience your customers get.

Promote, Advertise, Customize

Customized recordings are also a great way to let your customers know about other services or products that your company offers. By recording and uploading a special message to your customers, you can inform them about special deals or options they might not otherwise know about. Not only are you greeting them with a professional on-hold greeting while they wait, you are potentially adding more value to your offerings by letting them know about additional services.