What our customers say:
"We wanted a solution that would allow customer service reps to walk back and forth to the adjacent warehouse with the customer on the phone, while checking on inventory and shipments, and without having to transfer or call back the customer."
David Caywood
Bookshelf Central
Virtual Voicemail Transcription
Vocalocity has introduced a new service called Voicemail Transcription that sends a text version of voicemail messages to the email address of your choice. The written transcription is delivered to the end user’s email address and/or email-enabled mobile phone together with the audio file of the message. Vocalocity provides a no-cost, 30 day trial of Voicemail Transcription service to all users on your account. After the trial period you may continue the feature as a paid service on select extensions of your choosing.
Benefits
- Voicemail Transcription service is fully automated, using state of the art voice recognition technology. No live agents are involved in transcribing voice mail messages.
- By using automated technology in the virtual environment, we can ensure complete privacy for your end users and rapid delivery of the transcribed message.
- Transcriptions are delivered for any user who has activated voicemail-to-email delivery in the user interface.
Download the Voicemail Transcription Data Sheet
Pricing
30 day free trial on all new extensions.
$4.99/per month/per extension after trial period.
Usage in your Phone System
This feature is particularly convenient for employees that are often in meetings or on the go and need to check voicemail without listening to the entire message. The transcription can be read on smartphones equipped with email capabilities, allowing users to read their virtual voicemail discreetly from a handheld device.
Often times a voicemail message contains certain pertinent information; an answer to a question, a number or figure, or a date. With a transcribed copy in an email it’s easy to quickly scan the message for the relevant information, rather than listening to the entire recording. This virtual tool is a convenient time saving feature that helps business people to retrieve information more efficiently.
Virtual office tools like voicemail transcription are inexpensive and increase the efficiency of busy professionals. With the increasing prevalence of smartphones, more and more employees have access to an email client from a handheld device. Having instant access to voicemails without having to disrupt meetings to listen can be a big time saver.
Activating Voicemail transcription is easy to do from the administrator portal.
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