Vocalocity makes switching to business VoIP remarkably simple and easy. Still, we know you probably have some more questions like “What is VoIP?” and “What’s unique about a hosted phone solution?”
If you don’t find the answer to your question below, feel free to give us a call at 1-877-862-2562 for a no-hassle conversation about how cloud PBX is built to work for your business!
Voice over Internet Protocol (VoIP) is a technology that enables voice transmissions to travel over the Internet rather than over traditional phone lines. Speech is converted to packets of voice data which are sent.
Vocalocity is an Atlanta, GA-based, privately-held, hosted VoIP services provider. We were founded in 2006 with the goal of providing the nationwide small business market with the greatest in value, reliability and customer service for their phone system and service needs. Rather than using widely available “off the shelf” or open-source software, Vocalocity uses in-house, proprietary technology to deliver plug-and-play implementation and ease of use.
No, we are not an Internet service provider. We are a hosted phone service provider which means that once you have a high-speed Internet connection at your office, our system will work directly with your Internet to make and receive calls.
Analog telephones communicate with one another over traditional copper wires while VoIP phones transfer information via the Internet.over a broadband internet connection to another phone where the stream of voice data is reassembled into its original form.
The same way you would with an ordinary telephone. The only difference is that you use an IP phone that is plugged into an Ethernet connection instead of a phone jack because the call is made digitally over the internet.
VoIP is much less expensive than traditional phone service, especially in cases of heavy long distance or international calling. It is also far more versatile than analog telephony with features such as voicemail-to-email, find-me/follow-me and simultaneous ring that can be managed from an online interface.
VoIP is a great way to reduce phone bills and to improve the professional appearance of a small office. Many business voip features are included, such as Virtual Receptionists, Dial-by-Name, Virtual Departments and Call Queuing. These features can make the customer facing presence of a small business much more streamlined, professional and efficient.
Instead of having shared phone ‘lines’, each phone is an extension within the phone system that also comes with its own direct phone number. New accounts can start as small as a single extension and grow indefinitely.
Vocalocity provides the greatest value for the phone system and service needs of small businesses by delivering the most features at the lowest cost with superior customer service and reliability. So you will enjoy big business functionality at a small business price.
No. Vocalocity understands that your phones are the lifeblood of your business, so we take every precaution possible to ensure porting your phone numbers from your current provider to Vocalocity is a smooth and seamless transition.
Yes. Porting your toll free number to Vocalocity may take up to 20 business days, but it will be completed without any service interruptions.
Vocalocity does not offer vanity numbers directly, but we do have partnerships with several companies that offer this service.
Yes, you can take any phone number with you to a new provider should you choose to leave Vocalocity for any reason.
Unified Messaging is using a service like Vocalocity to integrate all fax, email and voicemail communication services into a single inbox.
Any small business with broadband access that is looking for an affordable, flexible and reliable phone system and service is potential fit for Vocalocity. You can speak with one of our expert Business VoIP Consultants to determine whether Vocalocity would be your best decision. Or read about Why Vocalocity is your best choice for Business VoIP.
Yes. We have a Call Groups feature that rings multiple extensions simultaneously.
Yes, Vocalocity’s service will allow you to forward calls to your mobile device or any other phone number.
Yes, you can record any greeting and upload it to your account as a .wav or MP3 file at any time.
Maybe, maybe not. Use whatever you need, and any unused features will still be available should your business requirements change in the future.
Yes, every extension comes with 3-way calling included. A conference bridge for up to 30 callers is available as an additional feature.
Yes, Vocalocity is fully compliant with all 911 emergency service regulations.
Yes, Vocalocity supports extension dialing.
Explore the Hosted PBX Resources pages on our website or contact a Business VoIP sales representative for a personal demonstration and consultation.
You can check your voicemail in 4 different places: 1. Directly from your IP phone. 2. By calling in remotely and entering your PIN. 3. By email though voicemail-to-email. 4. Through visual voicemail in the online interface.
Unlimited national calling extensions start at $39.99 per month, but it is best to contact a Vocalocity Business VoIP consultant for a custom proposal.
The popular Vocalocity unlimited national calling plan delivers flat rate VoIP pricing per extension for unlimited calling in the US and Canada. Metered extensions and international calling may incur per minute charges.
Vocalocity accepts credit card payments for all startup and monthly services.
There are no minute-based charges with Vocalocity’s unlimited plan when calling within the continental U.S. and Canada. Our Metered Extension plan costs $14.99 per month with an additional 3¢ per minute charge on top.
No.
All Vocalocity services are completely month-to-month with no contracts or cancellation fees whatsoever.
Go to http://cancel.vocalocity.com and fill out a cancellation form
All you need is a high speed internet connection and an IP phone. Soft Phones (a software program that emulates a telephone key pad) can also be used in conjunction with a headset and a computer. Vocalocity’s service is a Cloud PBX, meaning that all the necessary tools for your phone system are hosted in the cloud.
All that is required is a broadband connection with a modem and a router to use Vocalocity’s Hosted-PBX service.
Yes, it replaces expensive and outdated phone system hardware and eliminates the need to buy new equipment.
Each active call with Vocalocity requires approximately 64 kbps up/down of bandwidth from a DSL, Cable, T1, or Fiber broadband connection.
Virtually none. The IP phones are plug-and-play and will arrive ready to make and receive calls the instant they’re plugged into a broadband connection, right out of the box. The account settings can easily be administered from our user-friendly online interface.
Vocalocity does not offer an equipment leasing program at this time.
Vocalocity only supports a paperless fax-to-email/email-to-fax solution. It has been our determination that fax over IP using a traditional fax machine lacks the reliability our customers demand.
None. Vocalocity’s service is entirely web-based and can be accessed from any internet browser.
Vocalocity is the leading innovator in the small business hosted VoIP market space. The company has been exclusively servicing this market since 2006 with no contracts, the best overall value and the most user-friendly and intuitive online interface in the industry.
Residential VoIP service providers offer simple inbound/outbound calling connectivity typically through the use of analog telephone adapters (ATAs). Vocalocity provides business grade phone service through the use of IP phones along with phone system functionality such as Virtual Receptionist, music on hold and call transfer.
Vocalocity offers live Customer Care between 9 AM and 9 PM EST Monday through Friday. All support personnel are highly trained professionals in our Atlanta, GA headquarters.
The Customer Care team is available from 9am to 9pm EST, Monday through Friday and trouble tickets can be opened 24/7/365 on our online support pages.
